Responsible Gaming
at hi17
hi17 is committed to providing a safe, fair, and transparent gambling environment for all players in Bangladesh. We believe gaming should always remain an enjoyable pastime — never a source of financial hardship or distress.
Our Commitment
Playing Smart Starts
With Playing Safe
At hi17, we understand that gambling is a form of entertainment — and like all forms of entertainment, it works best when enjoyed within healthy boundaries. As Bangladesh's premier online casino and sports betting platform, we have built a robust responsible gaming framework that puts the wellbeing of our players first.
Our responsible gaming programme is designed to give every hi17 player the knowledge, tools, and support they need to stay in control of their gambling activity. Whether you are placing a bet on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or joining a live dealer table from Dhaka or Chittagong — your safety is our priority at every step.
We recognise that problem gambling can affect anyone, regardless of background or experience. hi17 takes a proactive stance: we actively monitor account behaviour for signs of distress and make it easy for players to access help without stigma or delay. If you feel that gambling is no longer fun — if it is causing stress, financial strain, or tension in your personal relationships — please reach out to our team immediately.
Remember: Gambling should never be viewed as a way to make money or to recover losses. Every game on hi17 is designed for entertainment. Set a budget before you play, stick to it, and always treat any winnings as a bonus — never a financial expectation.
for adults aged 21 and above
Know Your Limits
hi17 provides in-account tools that let you set daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be raised without a mandatory cooling-off period — protecting you from impulsive decisions during a session.
24/7 English Support
Our support team is available around the clock, every day of the year. Reach out via live chat or email to discuss responsible gaming options, account limits, or self-exclusion in English — no long wait times, no complicated processes.
Player Protection Tools
Tools Designed to Keep
You in Control
hi17 offers a full suite of account-level responsible gaming tools, all accessible directly from your player dashboard at any time — no phone call required.
Deposit Limits
Set a maximum amount you can deposit into your hi17 account within a defined period — daily, weekly, or monthly. Once your chosen limit is reached, no further deposits will be processed until the period resets. Limits can be lowered instantly; increases require a 24-hour waiting period to prevent impulsive decisions.
Session Time Limits
Choose how long you want each gaming session to last. When your session time limit is reached, hi17 will display a clear notification and log you out automatically. This feature helps you stay aware of time spent on the platform, preventing extended unplanned play sessions that can lead to fatigue-related decisions.
Time-Out / Cool-Off
Need a short break? Activate a time-out period ranging from 24 hours up to 6 weeks. During a time-out, your account is temporarily suspended — you will not be able to log in, deposit, or place bets. The cool-off period cannot be reduced or cancelled once activated, giving you a genuine pause from gambling.
Self-Exclusion
For players who feel they need a longer break, hi17 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once a self-exclusion is active, your account is closed and hi17 will make every reasonable effort to ensure you are not contacted with promotional materials during the exclusion period.
Reality Check Alerts
Reality check notifications appear at intervals you configure — every 30, 60, or 90 minutes — displaying how long you have been playing and your net session result. These prompts encourage you to pause, reflect, and decide whether to continue your session based on current information rather than the momentum of play.
Loss Limits
Set a cap on the total amount you are willing to lose within a given period. Once your loss limit is reached for that day, week, or month, hi17 will prevent any further wagers from being placed until the period resets. This is one of the most effective tools for maintaining a healthy gambling budget over time.
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually. Being aware of early warning signs is the first step toward regaining control. If several of the following apply to you or someone you know, please seek support promptly.
Gambling with money originally set aside for essential expenses such as rent, food, or utility bills in Dhaka or elsewhere.
Spending increasingly large amounts of time or money on gambling in order to achieve the same level of excitement.
Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop gambling activity.
Chasing losses — continuing to gamble in an attempt to win back money that has already been lost during the same or previous sessions.
Lying to family members, friends, or colleagues about the extent of gambling activity or the amounts of money involved.
Borrowing money, selling personal possessions, or taking out loans in order to fund gambling deposits or cover gambling-related losses.
Neglecting work, studies, family responsibilities, or personal health due to time spent gambling online.
Feeling that gambling is out of control despite repeated attempts to set boundaries, reduce frequency, or stop entirely.
Using gambling as a primary coping mechanism for stress, depression, loneliness, or difficult personal situations.
Concealing bKash, Nagad, or bank transaction histories from family members to hide the scale of gambling deposits.
Experiencing persistent thoughts about gambling — planning the next session, reliving past wins, or calculating ways to recover losses.
Continuing to gamble even after making a firm decision to stop, or returning shortly after a self-imposed break from the platform.
Self-Assessment
Check In With Yourself
Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to contact hi17 support or use our self-exclusion tool.
Responsible Gaming Checklist
Take a moment to reflect on your recent gambling habits using the questions below. This checklist is not a diagnostic tool, but it can help you identify whether your relationship with gambling remains healthy and under control.
- Have I gambled more than I intended to in the past month?
- Have I felt the need to hide my gambling from people I trust?
- Have I gambled with money needed for daily living expenses?
- Have I tried and failed to cut back on gambling?
- Has gambling caused arguments or tension in my relationships?
- Do I feel anxious or irritable when I am not gambling?
- Have I borrowed money or sold items to fund gambling?
- Do I find myself thinking about gambling frequently?
- Have I chased losses by placing larger bets than planned?
- Has gambling affected my work, studies, or daily responsibilities?
How It Works
Setting Your Limits on hi17
Activating responsible gaming tools on your hi17 account takes less than two minutes. Here is how to do it.
Log In to Your hi17 Account
Access your account via the hi17 Login page. Use your registered username and password. Ensure you are on the official hi17.io domain before entering any credentials.
Navigate to Account Settings
Once logged in, open your account menu by clicking on your username or profile icon in the top navigation area. Select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select Your Preferred Tool
Choose from deposit limits, loss limits, session time limits, reality check alerts, time-out (cool-off), or self-exclusion. Each tool has a clear description and straightforward configuration options within the dashboard.
Set Your Parameters
Enter the limit amount in Bangladeshi Taka (৳) or select the time duration that suits your needs. For deposit limits, you can specify daily, weekly, or monthly caps. For time-outs, choose a duration between 24 hours and 6 weeks.
Confirm and Activate
Confirm your selection. Restrictive limits (lowering a deposit cap, activating a time-out or self-exclusion) take effect immediately with no delay. Limit increases require a mandatory 24-hour cooling-off period before they come into force.
Contact Support Any Time
If you experience any difficulty setting limits, or if you want to activate self-exclusion urgently, contact the hi17 support team directly at [email protected]. Our team is available 24/7 and can apply account restrictions on your behalf immediately upon request.
Get Help
You Are Not Alone
If gambling is causing you distress, financial difficulty, or affecting your relationships, please reach out. Support is available — in English, around the clock.
Talk to the hi17 Support Team
Our dedicated responsible gaming support specialists are available 24 hours a day, 7 days a week. Whether you want to activate self-exclusion, discuss your account limits, or simply talk through concerns about your gambling habits, we are here to help — with no judgment and no unnecessary delays.
All responsible gaming requests submitted to the hi17 support team are treated with the highest level of confidentiality and are prioritised above routine account queries.
Email address displayed as plain text only — not a clickable link. Copy and paste into your email client. Operating hours: 24/7 · Bangladesh Standard Time (BST, UTC+6) · English language support.
Play Responsibly — Enjoy hi17 at Its Best
When gaming stays fun and within your means, it is an experience worth having. Explore hi17 with the confidence that your safety tools are always just one click away.